Welcome to Alice And Olivia at highfashionsapparel.com. These Terms and Conditions govern your use of our website and purchases from our premium fashion collections. By accessing our site and making purchases, you agree to these terms.

1. Website Use

1.1 Eligibility

Our website and services are available only to individuals who can form legally binding contracts under applicable law. By using this site, you represent that you are at least 18 years old.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

1.3 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Alice And Olivia or its content suppliers and protected by international copyright laws. The compilation of all content on this site is our exclusive property.

2. Product Information

2.1 Product Descriptions

We strive to accurately display our premium fashion items including our Best Sellers, CLASSICS, CASUAL collections, BRIDAL wear, and special occasion pieces. However, we cannot guarantee that your monitor’s display of colors will be accurate.

2.2 Pricing

All prices are shown in US dollars and are subject to change without notice. We reserve the right to modify or discontinue products without notice.

2.3 Availability

Products in our HOT SALE section are limited and subject to availability. We reserve the right to limit quantities.

3. Orders & Payments

3.1 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Sales Tax

Applicable sales tax will be added to your order total where required by law.

4. Shipping Policy

4.1 Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods to our global customers (excluding some Asian and remote regions):

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipment)

Note: Delivery times may vary depending on location and customs processing.

5. Returns & Exchanges

5.1 Return Policy

You may return most items within 15 days of receiving your order, provided they are:

  • Unworn, unwashed, and in original condition with all tags attached
  • In original packaging
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

The following items cannot be returned unless faulty:

  • All BRIDAL and GUEST OF collections
  • Items marked “Final Sale” in our HOT SALE section
  • Personalized or made-to-order items

5.3 Return Process

To initiate a return:

  1. Email our style concierge at [email protected] with your return request
  2. Wait for approval and Return Authorization Number (1-2 business days)
  3. Package items securely with all original tags and packaging
  4. Ship to our Chicago headquarters using a trackable method

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return and typically appear in your account within 7-10 business days. Original shipping fees are non-refundable.

5.5 Exchanges

We can exchange items for different sizes or colors (subject to availability) from our Best Sellers, CLASSICS, or CASUAL collections. Exchanges for HOT SALE items are subject to availability.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Uses

You may not use our products or site for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

6.3 International Customers

International customers are responsible for any customs duties or taxes on returned items. Original shipping costs will not be refunded.

7. Limitation of Liability

Alice And Olivia shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of, or inability to access or use, the service or any content.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Your continued use of the site following any changes constitutes acceptance of those changes.

9. Contact Information

For questions about these Terms, please contact us at:

Alice And Olivia Customer Care
2457 Tator Patch Road
Chicago, US 60610
Email: [email protected]

Last Updated: [Insert Date]